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privacy policy
- Privacy Policy
- At My Tutoring Hours, we value your privacy and are committed to protecting your personal information. Here’s how we handle your data to keep it safe and secure.
- What Information We Collect
- When you use our site, we may collect:
- Your name, email address, and phone number.
- Information about how you interact with our website, like pages you visit and how long you stay.
- For processing your payments, we may collect details like your credit card information. (Note: We use secure payment gateways to handle this information.)
- Purpose of Collecting Your Information
- We use your information to:
- Offer and improve our tutoring services
- Keep you updated about your tutoring sessions, promotions or changes to our services
- Analyze usage and improve our website and services
- How We Protect Your Information
- We take strong measures to protect your personal data:
- We use industry-standard security protocols to safeguard your information
- Only authorized personnel have access to your personal data.
- Your data is encrypted to prevent unauthorized access.
- Sharing Your Information
- We do not sell or rent your personal information to third parties. We may share your data:
- Only when necessary to provide you with our services (e.g., payment processors)
- If required by law or to protect our rights and safety
- MTH Protects Your Rights
- You have the right to:
- Request a copy of the information we hold about you
- Correct any inaccuracies in your personal information
- Request removal of your personal information from our records
- Changes to This Policy
- We may update this Privacy Policy from time to time. Any changes will be posted on this page and your continued use of our services signifies your acceptance of these changes.
- Contact Us
- Financial Information
- To handle payments and billing for our services, we may need you to provide financial details.
- For tutors, this includes your bank account information, invoices and payment history.
- For students, it includes your payment history and payment card details.
- When you book tutoring services or receive payment through our site, we’ll share your financial or personal information with the necessary third parties, like credit card companies and banks, to process your transactions.
- How MTH Uses Your Information
- We ask for different types of personal information to improve the quality of our services. The more accurate your details, the better we can tailor our services to meet your needs.
- Allowing you to access and create an account on our site
- Helping tutors set up and promote their profiles
- Matching customers with tutors and personalizing your experience
- Enabling communication between users and sending updates about your account
- Facilitating bookings and managing payments
- Providing support and sharing photos and videos to build trust
- We also use your information to support our goals of enhancing the site and services, such as:
- Managing the technical aspects of the site
- Ensuring high-quality service
- Understanding how the site performs to guide improvements
- Analyzing demographic data
- Preventing fraud, spam and inappropriate behavior
- Meeting our legal and safeguarding responsibilities
- Providing support and sharing photos and videos to build trust
- Direct Marketing by MTH
- MTH may reach out to you by mail, phone, which might be recorded for quality assurance or email with updates or special offers related to our site and services.
- When you sign up on our site, you agree that we may use your contact details to send you information about our site and services.
- After you register, you’ll receive a welcome email that can’t be opted out of. However, every marketing email we send after that will include an option to unsubscribe.
- If you choose not to opt out of marketing communications, we might contact you through mail, phone (possibly recorded for quality assurance), or email with updates or information about our tutoring services.
- Complaints and Concerns
- At MTH, we aim to uphold the highest standards when handling personal information. We take any concerns or complaints about our practices very seriously. If you believe we’re collecting or using your information in a way that’s unfair, misleading or inappropriate, please let us know.
- We also welcome any suggestions on how we can improve our procedures.
- How Long We Keep Your Information
- We keep your personal data for different lengths of time based on the service you use. In some cases, we may retain it longer than necessary to provide the service, especially if required by regulations. Generally, we hold onto your data for as long as needed to achieve the purposes for which it was collected.
